Assessment of quality of care and readiness for integration of HIV/Aids related services: A case of Lesotho Planned Parenthood Association Maseru Clinic

The prevalence of HIV/AIDS in Lesotho, estimated at 23 per cent, is among the highest in the world. The government of Lesotho has made significant progress in providing HIV related services nationwide however, these services remain inadequate. The stigma associated with HIV remains a challenge to provision of HIV related services and has led to a global drive towards integrating HIV and sexual and reproductive health services (SRH). While increased access to HIV and SRH services is crucial, integration of the services needs to done without compromising quality of care within existing SRH service delivery points. LPPA emphasises quality of care in provision of SRH services and adheres to set guidelines. The association is planning to integrate HIV services into existing SRH service delivery points. This paper will analyse quality of care in LPPA’s Maseru service delivery point using a framework proposed by Bruce (1990) and data from exist interviews conducted at the clinic. The results will inform the service integration process with a view to ensuring that quality of care is not compromised and is improved where necessary. Since LPPA has always adhered to quality of care guidelines we expect clients to be satisfied with the quality of service.