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FAQ Virtual PopPov Conference



PopPov Virtual Conference



I have registered. How do I access the meeting? 

An email with a personalized link to access the PopPov2020 Virtual Conference will be sent to each registrant starting 3 December from Hubb. This link will allow you to access the platform and build out your personal schedules. Those who register after that date will receive their personalized links within two business days after registering. Please do not share your personalized link, as it only allows one device (computer, laptop, tablet, phone) to enter the meeting at a time. 

When you receive your personalized link, click on the link, then click on “Attendee Login” in the far upper right corner. Enter the email address you used with your registration, and create a password.


What do I do if I have technical problems? 

Every page within the meeting has a virtual chat assistant to help you. Look for the support button in the lower right-hand corner of each page. If you are in a session and develop technical problems, go back to the main lobby page and look for the support button in the lower right-hand corner.


Still having trouble? 

Send an email to 


What browsers are supported for the event? 

Use Google Chrome or Microsoft Edge as the web browser to access the meeting. Internet Explorer will not work with this platform.


Are there any technology requirements needed to attend this event?

Many of the session will be delivered with Zoom. Please ensure that your device is able to connect to Zoom and you have a strong internet connection.


Are there any Zoom settings I should have to best view sessions? 

To ensure the best viewing experience, make sure that you are viewing Zoom in "Full Screen" mode and with "Gallery view".


Now that I’m in the Virtual Conference site, how do I set up my profile?

After you’ve used your personalized link to access the site, you’ll see your name in the upper right. Click on your name, then from the drop-down menu select “My Profile.” From there you will find options to edit your profile information, upload a photo, update your privacy settings, and add links to your social media (such as your Twitter account or LinkedIn profile). Be sure to use the Save button in the lower right corner under the Privacy Settings.


How do I sign up for or choose my sessions? 

Go to the navigation pane on the left and click on it to see the pullout menu of options. Click on the list icon for “Sessions.” You will be able to view all the Sessions, or sort by day. Use the “Filter” button in the upper right to search refine your search. To the right of each session you will see “Add to Schedule” with a plus symbol. Click to add the session to your schedule.


N.B. Speaker access to the sessions where they will be presenting is different from what is described here. Speakers should only use the link they received from Zoom to join the session where they will be presenting.


What is “My Schedule?” 

In the left side navigation pane, you will see a calendar icon identified as “My Schedule.” Once you have selected sessions, they can be viewed by clicking on “My Schedule.”  

We recommend that you sync your session selections to your own calendar. Once you add a session to the calendar in the platform a link will appear giving you the option to add it to your personal calendar.


How do I join a session before it starts? How can I access sessions and activities? 

All sessions are accessible through the virtual meeting platform once you are logged in. You can also join the meeting from your phone or other device. Every registration permits access from only one device at a time (computer, laptop, tablet, phone) to enter the Virtual Event. 


How do I ask a question during a session? 

To ask a question in a regular or plenary session (which will use the Zoom webinar format), use the written Q&A feature. Please do not use the Chat box to ask questions. Depending on what session you are in, the questions will be answered several different ways. Some may be answered within the Q&A in written form during the presentation, others may be answered verbally during the last 15 minutes of the session. At the discretion of our moderators and speakers, some may opt for questions to be asked verbally during the last 10-15 minutes of the session. If you are interested in asking a question or making a comment orally, you may raise your hand and if there is sufficient time, the moderator may turn on your microphone so that you can speak. 

You may use the chat box while attending sessions for your personal pleasantries with your colleagues attending the same session.


How can I make a comment during a session? 

Comments may be made in writing using the Q&A feature. You can add comments to questions in the Q&A; you can also give questions or comments you like in the Q&A a thumb’s-up.


How can I access sessions On Demand? 

If you missed a live session, all sessions will be available for on-demand viewing between 6 hours to 1 day after the live session has taken place and up to 30 days after the conference. These will be identified on their session page and in the schedule.


How can I attend a Poster session?

There are three 30-minute poster sessions, one each day, during which poster authors will be present to exchange by chat. You can also view posters at any other time during the conference and you can use the chat or set up a P2P meeting with poster author to speak directly.


How do I connect with other Attendees? 

You can look up other Attendees in the Directory and schedule a Peer-to-Peer (P2P) meeting with them. You can invite up to 4 colleagues, who will each receive invitations via an email from Hubb. Three virtual meeting rooms are available for this purpose, or you can use a link to your own personal meeting room in Zoom, Microsoft Teams, Google Meet, GoToMeeting, etc.

 If you have particular topic you would like to discuss with others interested in the same area, consider creating an Attendee-Proposed meeting before the conference begins, during a break, or after the sessions have ended for the day. These sessions must be approved by the organizers (we promise to approve them rapidly). Once approved, they will appear in the program schedule so those interested in attending can add them to their schedule. 


How do I connect with exhibitors? 

Go to the left-hand navigation pane and click on “Exhibitors/Sponsors” Click on the company’s logo to view their virtual booth.


How can I know the time of a session in my local time? 

You can click in the menu on “Times Zones” to access a tool that can help you convert from the PopPov2020 conference time zone which is set in Paris time (UTC+1) to your time zone.